1. Parties, acceptance and age
These terms form a contract between you (the guest) and Infini Stays Pty Ltd (ACN 686 750 336, ABN 27 686 750 336), trading as Infini Stays (“we”, “us”). Our registered office is C/- Carnegie Financial Services, Level 7, 34 Charles Street, Parramatta NSW 2150.
1.1 Acceptance. By making a booking on our website or through our booking platform, you agree to these terms and to our Privacy Policy.
1.2 Age. You must be at least 18 years old to make a booking. If you book for others, you confirm you are authorised to do so and that every guest will follow these terms.
1.3 Who is staying. All guests must be named on the booking. Guests not named on the booking may be refused entry or asked to leave, without refund.
1.4 Definitions. “Property” means the apartment listed on our website, Unit 331, 105 Batman Street, West Melbourne VIC 3003. “Booking” means a confirmed reservation of the Property for specified dates.
2. Bookings, payment and cancellation
2.1 Price. Prices are in Australian dollars and are inclusive of GST. The total shown at checkout is the amount payable, including cleaning and any applicable short-stay fee.
2.2 Payment. The full amount is payable when you make your booking. Payments are processed by Stripe through our booking platform, Guesty. We do not store your card details.
2.3 Short-stay fee. A Victorian short-stay fee of 7.5% of the reservation total applies to stays of less than 28 days. The fee is added to your booking at checkout.
2.4 Cancellation by you. Cancellations made 14 days or more before check-in receive a full refund, less any bank or payment processing fees. Cancellations made less than 14 days before check-in incur a cancellation fee of 50% of the total booking price.
2.5 Refunds. Refunds are not issued automatically. Each refund is approved within 24 hours. Once processed to the original payment method, the time for funds to appear depends on Stripe and your card issuer.
2.6 Cancellation by us. If we cancel a confirmed booking, we will refund all money paid and tell you as soon as we can. We will only cancel a confirmed booking for reasons outside our reasonable control, such as the Property becoming unsafe.
2.7 Changes to dates. You may request a change of dates. Changes are subject to availability and any difference in price.
3. Check-in, check-out and occupancy
3.1 Times. Check-in is from 3pm and check-out is by 10am on your last day, unless we approve an exception. Early check-in or late check-out is available on request, subject to availability and a fee.
3.2 Access. Check-in instructions are sent 24 hours before your check-in date, by email or SMS to the contact details used for the reservation. Keep them private and do not share them with anyone not named on the booking.
3.3 Occupancy. The Property sleeps a maximum of 5 adults, including on the sofa bed. Children and infants do not count towards this limit. Guests with children or infants must consider safety, supervision and the layout of the Property. A portacot for infants is available on request.
3.4 Visitors. Visitors are not permitted without our prior written consent.
4. House rules, facilities and parking
You must follow these rules during your stay:
- No parties, events or gatherings.
- Quiet hours are 10pm to 7am daily. The Property is in a shared building, so keep noise low at all times.
- Strictly no smoking or vaping at the Property. A breach breaks these house rules and may result in cancellation of the reservation without refund, a request to leave the Property, and fees for security call-outs and damage.
- Pets are not permitted at the Property. Assistance animals may be considered in exceptional circumstances.
- Do not use the Property for any illegal activity.
- Keep the Property clean and report any damage, breakages or safety concerns to us as soon as possible.
4.1 Pool and gym. The pool and gym are available daily from 6am to 10pm. Use is at your own risk and you must follow the building’s rules and any posted signs.
4.2 Parking. One parking space is included free of charge. Park only in that space.
4.3 Breach of house rules. If you break these rules, we may ask you to leave. You will not be refunded for unused nights in that case, and we may charge for reasonable costs caused by the breach. These include security staff attending to escort a guest from the Property, call-out fees, cleaning, and repairs.
5. Deposits, authorisation holds, damage and insurance
5.1 No security deposit. We do not take a security deposit.
5.2 Authorisation holds. For some reservations, we may place a pre-authorisation hold of up to $500 on the card used to book. This is not a charge. We release the hold after check-out, subject to your bank’s processing times, if no damage or other amounts are owed. Any hold placed is the maximum excess you may be liable for under clause 5.4.
5.3 Damage. You are responsible for loss of or damage to the Property, its contents and common areas caused by you or your guests, beyond fair wear and tear. Tell us about any damage as soon as possible.
5.4 Deductions and excess. We may charge you, up to the amount of any authorisation hold, for the reasonable cost of repairing or replacing damaged items, professional cleaning where the Property is left in a condition needing more than standard cleaning, and any unpaid amounts. We will give you the reasons and any quotes or receipts.
5.5 Insurance. We hold public liability insurance for our business. The Property is separately insured under a landlord policy. Nothing in these terms limits any rights you have under the Australian Consumer Law.
6. Liability and Australian Consumer Law
6.1 Consumer guarantees. Our services come with guarantees under the Australian Consumer Law that cannot be excluded. Nothing in these terms excludes, restricts or modifies those guarantees. This includes the guarantees that services are rendered with due care and skill, are fit for the purpose you tell us about, and are supplied within a reasonable time.
6.2 Remedies. If a failure is a major failure, you may cancel and receive a refund. For other failures, we will, where appropriate, re-supply the service or pay the cost of re-supply, or compensate you for reasonable loss caused by the failure, to the extent the law allows.
6.3 Limits. To the extent permitted by law, our liability for loss or damage arising from a booking is limited to the total amount you paid for that booking. This does not limit liability that cannot be limited under the law, including for death, personal injury caused by our negligence, or the consumer guarantees.
6.4 Your belongings. You are responsible for your own belongings. We are not liable for loss of or damage to personal items you bring to the Property, except where the law makes us liable.
6.5 Third-party sites. Our website may link to other sites. We are not responsible for their content or practices.
7. Website use, privacy and changes
7.1 Website use. You may use our website for lawful purposes only. You must not interfere with its operation or try to access areas you are not authorised to use.
7.2 Privacy. We handle your personal information in line with our Privacy Policy, which forms part of these terms.
7.3 Changes to these terms. We may update these terms from time to time. Updated terms apply to bookings made after they are published. Changes do not affect a booking you have already made, unless the law requires it.
7.4 Ending a stay. We may end a stay immediately if you seriously breach these terms. You will not be refunded for unused nights in that case, except as the law requires.
8. Disputes, governing law and contact
8.1 Raising a concern. If you have a concern about your booking or stay, contact us first at info@infinistays.com.au. We will respond within 48 hours.
8.2 Unresolved disputes. If we cannot resolve a dispute, either party may refer it to mediation, to the Victorian Civil and Administrative Tribunal (VCAT), or to another body with jurisdiction.
8.3 Governing law. These terms are governed by the laws of Victoria, Australia. The courts and tribunals of Victoria have jurisdiction over disputes arising from them.
8.4 Severability. If any part of these terms is unenforceable, the rest remain in effect.
8.5 Contact. Infini Stays Pty Ltd, C/- Carnegie Financial Services, Level 7, 34 Charles Street, Parramatta NSW 2150. Email: info@infinistays.com.au.