1. About us and this policy
Infini Stays Pty Ltd (ACN 686 750 336, ABN 27 686 750 336), trading as Infini Stays, is the business that collects and uses your personal information when you visit our website or book a stay (“we”, “us”).
Our registered office is C/- Carnegie Financial Services, Level 7, 34 Charles Street, Parramatta NSW 2150. Our principal place of business is Unit 3, 7 Bettina Street, Clayton VIC 3168.
This policy explains what information we collect, why we collect it, who we share it with, and your rights. It applies to our booking website at infinistays.com.au and booking.infinistays.com.au (“our websites”), and to bookings you make through our booking platform.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. What we collect and how
2.1 Information you give us. When you enquire or book, you give us your name, email address, mobile number, the dates and number of guests, and any special requests. If you contact us, we keep a record of that correspondence. We may also ask for information needed to check in, such as the names of guests.
2.2 Payment information. Payments are processed by Stripe through our booking platform, Guesty. We do not store your full card number. We receive limited payment details, such as the last four digits of your card and the payment status, so we can manage your booking.
2.3 Information from our websites. When you use our websites, we and our providers may collect your IP address, device and browser type, pages you visit, the time and date of visits, and the site you came from. This is described in section 5.
2.4 Information from other platforms. If you book through Airbnb, Booking.com or Google Vacation Rentals, those platforms give us your booking details under their own privacy policies.
2.5 Children. Our services are for people aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe we have, please contact us and we will delete it.
3. How we use your information
We use your information to:
- Respond to enquiries and manage your booking, including payments, refunds and changes to dates.
- Send check-in instructions by email or SMS, 24 hours before your check-in date.
- Communicate with you about your stay, including safety and house rules.
- Handle complaints, disputes, damage claims and insurance matters.
- Keep financial and tax records as required by law.
- Improve our websites and understand how guests find and use them.
- Prevent fraud and protect our property and guests.
- Send marketing emails, but only where you have agreed to receive them (see section 8).
We rely on your consent for some uses, such as marketing and non-essential cookies. For others, we rely on the need to perform our contract with you, our legal obligations, or our legitimate interests in running and protecting our business.
4. Who we share information with
We share information only as needed for the purposes in section 3. Our main providers are:
| Provider | What they do for us | Information shared |
|---|---|---|
| Guesty | Booking website, booking engine and booking management | Booking and contact details, guest names, messages |
| Stripe | Payment processing and refunds | Payment and billing details |
| Google Analytics | Website analytics | Usage and device information (see section 5) |
| Netlify | Hosts our website | Usage and contact details submitted through the site |
| Google Vacation Rentals listings and booking links | Click and search information, under Google’s own policies | |
| Airbnb and Booking.com | Bookings made through their platforms | Booking details, under their own privacy policies |
We may also share information with our accountant, insurers, lawyers, and government agencies where required by law or to protect our rights or our guests.
5. Cookies and analytics
Cookies are small files stored on your device. We use them as follows:
- Necessary cookies. Needed for our websites and booking process to work, such as keeping you signed in during a booking and keeping your payment session secure. These do not need consent.
- Analytics cookies. Google Analytics 4 measures visits, pages viewed and how guests reach our websites, including from Google searches. It helps us understand which pages guests use and where they stop. We use this information in aggregate. You can limit analytics cookies through your browser settings.
- Booking platform cookies. Guesty and Stripe may set their own cookies for booking functions, security and fraud prevention.
You can delete cookies or block them in your browser settings. Blocking some cookies may affect how the booking process works. We do not use advertising or retargeting cookies.
6. Security, retention and overseas disclosure
6.1 Security. We use reasonable steps to protect your information, including secure payment processing through Stripe and access controls on our systems. No online system is completely secure.
6.2 Retention. We keep booking and financial records for at least five years, as required for tax and record-keeping purposes, and then delete or de-identify them. Enquiry records are kept for as long as needed to resolve them.
6.3 Overseas disclosure. Some of our providers, including Google, Stripe and Guesty, may store or process information outside Australia, including in the United States. Where we disclose information overseas, we take reasonable steps to ensure it is handled in line with the Australian Privacy Principles.
6.4 Data breaches. If a data breach is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.
7. Your rights and how to make a complaint
You can:
- Ask for a copy of the personal information we hold about you.
- Ask us to correct information that is inaccurate, out of date or incomplete.
- Ask us to delete information we no longer need, subject to our legal record-keeping obligations.
- Withdraw consent for marketing at any time, using the unsubscribe link in our emails.
To make a request, email info@infinistays.com.au. We will respond within 30 days and may ask you to verify your identity first.
If you are not satisfied with how we handle your information, please contact us first. If you are still unhappy, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
8. Marketing, changes and contact
8.1 Marketing. We send marketing emails only if you opt in when you enquire or book. Every marketing email includes an unsubscribe link, and we honour unsubscribe requests promptly. We will still send booking and service messages, such as check-in instructions and booking confirmations.
8.2 Changes. We may update this policy from time to time. The current version is always on our website, and the date at the top shows when it was last updated.
8.3 Contact. Infini Stays Pty Ltd, Level 7, 34 Charles Street, Parramatta NSW 2150. Email: info@infinistays.com.au.
This policy is effective from 1 November 2026.